What is A cuadros?
A-cuadros.com is the website of the A cuadros art gallery. Its purpose is to give anyone interested in art online access to the work of the group of artists we have represented for more than twenty years, and to offer an easy way to get in touch for customers who are also interested in the services that surround a work of art, such as framing, advice or restoration.
Our aim is to bring the public original works of art of very high quality at prices accessible to any budget, whether you are starting a collection or looking for the right pieces to accompany a space and give it personality.
Which artists and what kind of works can I find at A cuadros?
Since our beginnings, A cuadros has specialised in original prints, as we believe printmaking is the medium that best combines great artistic quality with a spirit of dissemination that makes it accessible to a very wide range of customers, tastes and budgets. That is why much of our collection is made up of original etchings, lithographs and screen prints by a wide variety of Spanish and international artists, both established and emerging.
Over the years we have also added other techniques, such as painting, sculpture and photography, which are now part of our regular collection and can be found on this website.
How much does shipping cost?
Shipping costs depend on the work you choose and on the destination. In any case, the shipping cost is always shown in your order before you pay. We have agreements with several carriers to make sure shipping is as affordable as possible for the customer, and it includes all-risk insurance for your work.
How can I pay for my purchase?
You can pay by Visa, Mastercard, Visa Electron and/or other similar credit or debit cards, or through PayPal.
What should I do if I have a problem with payment?
If you have any problem when paying, please do not hesitate to contact us so we can help you straight away and solve the problem as soon as possible.
Do I need to register as a customer to make a purchase?
Yes, you need to register before you can buy. This way you will always have your own profile, where you can manage your details and orders and check your order history and status at any time.
Can I contact A cuadros by phone?
Of course. Although we always recommend that you send any query by email to our contact address info@a-cuadros.com, you can always call us for any clarification or question. We will be happy to help you on +34 915 219 970, Monday to Friday from 10:00 to 14:00 and from 17:00 to 20:00, and Saturdays from 11:00 to 14:00.
When will I receive my purchase?
Within mainland Spain, the estimated delivery time for our works is between 2 and 5 working days.
For deliveries to the Spanish islands and international deliveries, the delivery time varies in each case and will be given in your order confirmation email. In any case, if you have any questions or need more information, please do not hesitate to contact us.
Are the works framed?
We know it is often hard to imagine how a work will look once it is framed and hung in a space, so most of the works on our website come with two images: one of the framed work, and another of the framed piece hanging in a room. These images are simulations to give visitors an approximate idea of how the finished work could look, but the frame is not included in the price of the work.
However, our framing workshop has a very wide range of mouldings, and we can advise you on the best option to get the ideal result for each piece.
For more information, contact us.
How can I see my order history?
To check your order history, sign in to your account with the email and password you registered with and, once in your user profile, select Order history.
What if I need to cancel my order?
You can cancel or add to an order at any time as long as it has not left our premises, except for pieces that are «in preparation» because of their particular characteristics, such as works made to a personal commission.
In any case, to cancel your order or ask about the cancellation process, email us at info@a-cuadros.com with your details and the order number so we can help you as soon as possible.
How do I return an order?
If you wish to return your order, send us an email at info@a-cuadros.com with the following details: order number, your details and the collection address.
The work must be in the same condition in which it was delivered and must keep its instructions, documentation, accessories and, as far as possible, its original packaging and labelling.
The return must be made using the same packaging used for delivery or, failing that, a similar format that guarantees the works and the certificate of authenticity are returned in perfect condition. Remember that the return label we will provide must be attached to the outside of the package.
Once the return procedure described above has been completed, A cuadros will schedule the collection of the works and let you know by email the date and time of collection. In the same email we will send you the return label to attach to the box.
Return period
If you wish to return a work, you have a maximum of fourteen (14) calendar days from delivery of the work to withdraw from the purchase, in accordance with the applicable legislation.
Return costs
If the work received does not match the one ordered or is defective, the return costs will be borne entirely by us. In all other cases of withdrawal, the return costs will be borne by the customer and deducted from the refund of the amount paid for the work.
Orders for works made to a personal commission cannot be cancelled or returned, unless they do not match what was ordered.
How will I receive my refund?
The refund will be made once we have checked that the return has been processed correctly and that the work has been returned in perfect condition. The refund will be made using the same payment method used to buy the works, within forty-eight (48) hours of confirming that the returned order has arrived at the A cuadros premises in perfect condition and, in any case, no later than 14 calendar days after you notified us of your withdrawal.
Registering as a customer
Registering is very easy. Just click My account at the top right of the screen. On the screen that appears you can sign in to your account if you are already registered, or create a new one by clicking No account? Create one here.
Enter your first name, last name, email and password in the corresponding fields and your registration is complete.
Once registered, you can change your details at any time from the My account page.
What if I forget my password?
No problem. On the sign-in screen, below the password field, you will see the option Forgot your password?. Click it, enter your email and we will send you an email with a link to choose a new password.
How do I sign up for the Newsletter?
To sign up for our Newsletter, simply enter your email in the Newsletter box in the footer and accept the terms and conditions and the privacy policy of our website, so we can keep you informed of all our news.
You can unsubscribe at any time. To do so, contact us at info@a-cuadros.com and we will take care of it as quickly as possible.